Client Horror Stories

When Philip went to his website he saw a blank white screen. In the web design industry we affectionately call this the “white screen of death”. It’s one of the most common errors for Wordpress. Phillip didn’t have anyone to call for help, and he was getting nowhere with customer no-service. So he had two … Read More

Ignoring those notifications to update your website software can cost you time, money and leads and business growth. John owns a CrossFit gym and gets a lot of leads from his website. One day he pulled up his website and instead of seeing it, he saw a spammy website selling grey market pharmaceutical products. John’s … Read More

Sometimes, it’s plain ole operator error…. An old client called me to tell me her website was down. There was no telling how long it was down, as she just happened to notice it one day. I suggested that she make sure her hosting and domain accounts were paid in full. Then she said….”Oh, I … Read More

I was working on a WordPress website for a new client when their live non-WordPress site went down and couldn’t be restored. The best backup that they had was 5 years old. Even though their product line was vastly different, they had to use the old backup while I developed the new website. If they … Read More

Client webcare horror stories I was referred to someone who thought their website had been hacked. When they went to their homepage it would only show the WordPress login screen. The site had never had webcare so the software hadn’t been updated in many years. And while there are almost 90,000 attacks per minute on … Read More